What is Redington Premium O365 CSP Support Service?

Redington 24x7 Premium CSP Support program offers technical assistance towards Microsoft 0365 configuration to Customers and troubleshoot issues faced by O365 CSP customers. These would cover a wide range of elements needed for the smooth functioning of 0365.

Redington Premium support allows advance support in the areas of email issues, exchange/spam management, Skype for business and other gamut of services that constitute the 0365 suite in addition to basic support related to license and subscription management.

Reach out to know more about the Premium O365 CSP Support Services

Given below is a comparison between the basic and the premium technical support plans

O365 CSP Premium Plan FAQs

Why should I subscribe to Redington Premium Support?
0365 basic support only allows you to help in managing subscription and licenses. Our deep expertise in providing Premium support ensure faster turnaround times to support you in the above advanced features together with a smooth business continuity. As a Tier2 reseller , for any issues related to O365 suite has to be routed through Redington only
Who should subscribe to Premium Support?
All 0365 customers should leverage Redington’s Premium Support who have subscribed through Redington Microsoft CSP partner ecosystem
What constitute Premium Support?
In addition to Basic support, the following table defines the different services and support elements that constitute Premium Support
How is Redington Basic CSP Support different from Premium Support?
Redington Basic CSP support covers only the support related to Subscription management, Account/License management. The support service doesn’t cover break-fix for issues caused by customer and O365/Azure configuration. Technical support service is intended to be used by customers, when the Microsoft cloud products are not working as expected like experiencing product issues or downtime caused by regional disruptions.
What are the charges for leveraging Redington Premium Support Services?
Please contact Redington Business / Sales team for the pricing
Will O365 Migration be part of Premium support?
No. Customers should subscribe for Redington Migration services separately to help them move from their current environment to the 0365 suite. Premium support is applicable for active 0365 subscribers only
How should I subscribe to Premium support?
Customers can subscribe to premium support through your partners/reseller only

Reach out to us to know more about the details and pricing of our Premium O365 CSP Support Service

Write to us at: cloud@redington.co.in or call us at +91-81441 12222

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